Read First!
lICT - Start here for Delivery, Refunds, Best Price Guarantee & Product Authenticity
1) Delivery & Access Timelines
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Downloadable products: You’ll receive the download link immediately after payment.
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CompTIA learning materials: An Access Code / new account (username & password) will be emailed within 8–24 business hours (usually within 4 hours).
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EC-Council learning materials: Access details will be delivered within 3–7 business days (excluding Saturdays & Sundays).
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Access term: Varies by product (e.g., 3 months). Please see each product page for exact validity.
2) Refund Policy (Digital Products)
Because these are digital products, we cannot refund once an Access Code has been delivered. Please choose carefully.
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Within 4 hours of payment: If we have not placed the order yet, you may request a 100% refund (not applicable to downloadable products).
→ Contact csirt@gmail.com immediately for urgent handling. -
Code received but not activated (force majeure): We will request a refund from the vendor on your behalf.
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CompTIA: No fee (full refund if approved).
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EC-Council: 10% vendor fee (per provider policy).
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Processing typically 3–4 weeks.
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Once a code is activated: No refund is possible.
3) Best Price Guarantee
We always guarantee the lowest price for items in our Best Price category.
If you find the same official product at a lower advertised price, we’ll match it or refund the difference.
Note: The Best Price Guarantee applies only to selected products clearly marked Best Price.
4) Official & Authorized Products
All CompTIA and EC-Council items we sell are 100% official and fully licensed.
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We are an authorized CompTIA distributor.
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We are an EC-Council Accredited Training Center (ATC).
Track record: Over 1,200 orders fulfilled with only 3 refunds → refund rate ~0.25%.
5) Need Help?
For urgent requests (delivery status, refund eligibility within 4 hours, access issues), contact:
📧 csirt@gmail.com
We appreciate your trust and wish you a smooth, successful learning experience.